Open letter to the Swiss Cottage branch of Tesco

October 27, 2014 at 2:07 pm / by
Photo of Tesco sign. Taken from
Professor Gavin Henderson CBE, the Principle of the  The Royal Central School of Speech and Drama has joined me in  writing the following open letter to the director of the Swiss Cottage (Belsize Road) branch of Tesco supermarket over the issue of Maya Makri, who was ejected from the store because she was accompanied by her guide dog.
In various media outlets last week, we read about a humiliating ordeal which local resident Maya Makri suffered at your Swiss Cottage store. As Ms Makri’s Head Teacher and local Labour Party representative, we are writing to formally register our concern about the incident and, more generally, on behalf of vulnerable customers at your store.


If the story has been accurately reported, then you will share our concern at the inconsiderate behaviour of staff members, demanding a Guide Dog be removed from the store. We hope that you will be proceeding with an investigation into this incident and ask that you provide us with an appropriate explanation in due course.


We expect you are aware of the Equality Act 2010, which grants blind or partially sighted people the same right to shops and services as everyone else. It is important to ensure the right training, policies and procedures are in place in future to ensure the duties of this and similar acts are well enforced.


Professor Gavin Henderson CBE, Principal
The Royal Central School of Speech and Drama


Tulip Siddiq
Parliamentary Candidate for Hampstead and Kilburn